OUR SOLUTIONS
AI agents, chatbots and multichannel automation, SaaS development, observability (Prometheus, Grafana, Zabbix, Elastic and OpenTelemetry), SRE, AIOps and consulting.
01FOUR AREAS OF EXPERTISE
DM AI Solutions
AI agents and automations connected to your business challenges.
STARTING POINTS
DM Software
SaaS products and development to turn needs into digital solutions.
STARTING POINTS
DM Observability
Observability, SRE and operational intelligence for digital environments.
STARTING POINTS
DM Consulting
Technology and digital transformation consulting with a business perspective.
STARTING POINTS
02OBSERVABILITY
Monitoring tracks what the team already knows to watch. Observability combines metrics, logs, traces and events to investigate how applications and infrastructure really behave, including in the face of questions no one anticipated.
Numbers over time: latency, error rate, CPU and memory usage. They show that something changed.
The record of what each service did and when something failed. They help find the reason.
The path of a request across services. They show where time is spent and where the chain breaks.
Changes and occurrences: deploys, alerts, configuration changes. They link the symptom to the change.
Starting points that match the risk, maturity and scope of each environment.
We map services, signals, blind spots and dependencies to understand what can be seen today and what cannot.
Dashboards that show the health and behavior of the service, not just resource consumption.
Criteria by service, impact and owner, to reduce noise and prioritize what matters.
Applications emitting metrics, logs and traces in an open format, without depending on a single vendor.
Reliability targets tied to what the user perceives, to decide what to fix first.
AI to group alerts, summarize incidents and point out correlations, always reviewed by the team.
There is no need to switch. The work starts from what exists: we assess whether today's signals help recognize impact, guide investigation and support decisions.
DM Observability works on a project basis: assessment, implementation and improvements. It does not offer on-call or 24×7 operations.
OBSERVABILITY TOOLS
Prometheus, Grafana, Zabbix, Elastic and OpenTelemetry come in according to the scenario. The choice starts from your environment, not from an imposed tool.
Collects metrics as time series and fires alerts based on rules. It is widely used in Kubernetes and container environments.
Brings together data from several sources, such as Prometheus, Elastic and databases, in dashboards so the team sees the whole picture in one place.
Monitors servers, network and devices through agents, SNMP and templates, with triggers and notifications. It usually makes sense in traditional or hybrid environments.
The Elastic stack (Elasticsearch and Kibana) indexes logs and other data for fast search and analysis, and also covers metrics and application monitoring.
Open standard for generating metrics, logs and traces in applications, without tying the company to an observability vendor.
A reference design: what each layer does on the way from the application to the decision.
OPENTELEMETRY
Applications start emitting metrics, logs and traces in an open format.
PROMETHEUS · ELASTIC · ZABBIX
Each tool stores the type of signal it is strongest at: metrics, logs, infrastructure.
GRAFANA · KIBANA
Signals are cross-referenced by service and time, linking symptom, cause and impact.
ALERTS AND TEAM
Actionable alerts, incident response and review of what was learned.
The names mentioned belong to their respective owners and do not indicate partnership, certification or endorsement. The combination of tools and feasibility depend on the environment, access and requirements of each project. Work is done on a project basis, without on-call or 24×7 operations.
03TOOLS
Pre-sales, CRM, customer service, automation and campaigns across several channels, with AI connected to the ERP. You call us, we understand your operation and handle the implementation, integrated with the systems the company already uses.
DM ObservabilityDM Software
Business indicators gathered in one dashboard: sales, customer service and campaigns, with data from the sources the company already uses.
DM AI SolutionsDM Software
Customers, deals and conversations in a CRM integrated with your channels, with AI to summarize interactions, suggest next steps and help prioritize opportunities.
DM AI Solutions
An AI agent that makes first contact with leads, qualifies them according to your sales team's criteria and books meetings with salespeople.
DM AI Solutions
The reverse of the AI SDR: instead of waiting for the lead to arrive, an AI agent finds companies that match your ideal customer profile, explains why each one fits and drafts the first message for your team to review and send.
DM AI Solutions
Automated customer service that understands context, answers recurring questions and hands over to the team when needed.
DM AI SolutionsDM Software
Conversations from several channels in an inbox shared by the team, with history and distribution among agents.
DM AI Solutions
Flows with triggers, waits and conditions that send the right message at the right time, plus lists and segmentation for campaigns.
DM AI Solutions
Email campaigns and sequences with personalization and segmentation by each contact's behavior.
DM AI Solutions
Messages through the official WhatsApp Business platform, with images, documents, audio and variables, subject to Meta's policies and template approval.
DM AI Solutions
Short notices and reminders by SMS, sent through contracted providers, for those who need a direct and simple channel.
DM AI Solutions
Automated calls and voice agents for notices and confirmations, according to the contracted provider and the channel's usage rules.
DM AI SolutionsDM Software
Artificial intelligence connected to the ERP to check inventory, orders and finances in natural language, generate alerts and support operations, with permissions defined by the company.
DM Software
Components that bring customer service and information into your website or online store.
Service implemented per project: no platform sign-up or subscription; DM configures and delivers the solution to your company. See how implementation works. Third-party channels such as WhatsApp, SMS, voice and email depend on contracted providers, each channel's policies and message template approval when required.
04INTEGRATIONS AND AUTOMATION
Connect channels such as WhatsApp and Microsoft Teams to your processes, systems and validation flows. From the customer conversation to operations, explore what integration can simplify.
Conceptual architecture · integrations under evaluation
Examples of systems and services for integration assessment. Feasibility depends on the APIs, permissions, contracts and requirements of each project. The names mentioned belong to their respective owners and do not indicate partnership, certification or endorsement.
05FOR YOUR COMPANY
More than the industry, what matters is the problem you want to solve. These are some starting points for a conversation with DM AI Solutions.
Opening hours, prices, availability and order status take up time that could go to more complex conversations.
Your customer gets in touch at night and only gets attention the next day. It is worth evaluating automated service and routing flows.
Every query, order or update depends on someone bridging the conversation and the company's systems.
Rigid answers and isolated flows get in the way of customer service. The next step may involve AI, integration and handoff to the team.
Multiple agents, automations and connection to systems call for an evaluation of the official platform and the operation's requirements.
Approvals, inventory queries, HR requests and maintenance tickets are opportunities to redesign flows.
Shall we understand your scenario and evaluate the possibilities?
Talk about my project06AUTOMATION FLOWS
Triggers, waits, conditions and personalized messages. These are illustrative examples: channels, timing and rules are defined in each project.
Whoever joins the list receives the welcome sequence and the promised material, with no manual sending.
Hello, Contact name! Here is the list material List name.
The next step depends on what the contact did: those who showed interest receive the offer; the rest leave the flow.
Orders with an unpaid payment slip receive a reminder with the document, making it easier to complete the payment.
Hello, Customer name! Here is the payment slip for order Order number.
Each message carries the customer's and order's own data, sent on the scheduled date and time.
Hello, Customer name! Your order Order number is out for delivery.
07FROM IDEA TO OPERATION
An implementation path with clear stages: understand, integrate, validate and go live. Your team takes part with the business context, the necessary access and approval of the flows.
STAGE 1 · REFERENCE
Understand the processes with your team, define the flows and align the scope.
STAGE 2 · REFERENCE
Plan and implement the approved integrations with ERP, CRM and payment services, when applicable.
STAGE 3 · REFERENCE
Configure the AI, run integrated tests and adjust the flows with your team's validation.
STAGE 4 · REFERENCE
Publish the approved flows and follow the operation with monitoring and adjustments.
08HOW TO HIRE US
The most common path starts with the assessment, moves on to implementation and continues with monthly follow-up. The workshop can be hired separately.
DM Consulting
Understand before automating.
Together with your team, we map the processes of one area, find where AI and automation save time and deliver a prioritized plan.
INVESTMENTOn request
I want to talkDM AI Solutions
From plan to operation.
Fixed-scope project based on the assessment: we configure the agents and automations, connect the approved systems and put them into operation.
INVESTMENTDefined in the assessment
I want to talkDM Observability
AI in operation, under observation.
After implementation, we follow what the agents do: failures, AI usage cost, answer quality and adjustments.
INVESTMENTOn request
I want to talkDM Consulting
Your team using AI every day.
A hands-on session with your team, using examples from your own operation: how to use AI at work, give context to the tools and recognize what is worth automating.
INVESTMENTOn request
I want to talkThe estimate of hours saved is made with your team during the assessment and serves to prioritize the work; it is not a guarantee of results. Third-party channels and services have their own costs, contracted separately.
SHALL WE CONNECT IDEAS?